Refund Policy

Thank you for choosing CopyNative. We want you to be happy with the copy you get – so here is exactly how refunds work.

7-day money-back guarantee on your first plan

If CopyNative is not what you expected, you can ask for a full refund of your first paid plan purchase within 7 days of buying it. No long explanations needed.

Conditions

1. First purchase only. The guarantee covers your first plan payment. Renewals, upgrades and repeat purchases are not covered.
2. Within 7 days. Send your request within 7 calendar days of the purchase date shown on your Whop receipt.
3. Fair use. The guarantee is meant for trying the service, not for producing a month's worth of copy and then asking for the money back. If more than 30 generations were made with your access code during those 7 days, we may decline the refund or offer a partial one.
4. Purchased through our official Whop page. The policy applies to purchases made via the CopyNative listing on Whop. If you bought access elsewhere, please contact that seller.

What is not refundable

• Renewal payments. Plans renew automatically. Cancel before your next billing date to avoid being charged again – renewals already charged are not refunded.
• Requests after 7 days.
• Heavy use during the guarantee period (see "Fair use" above).
• Accounts suspended for breaching our Terms and Conditions (for example sharing access codes or automated abuse).

Professional Review (human editing service)

The Professional Review is a service performed by a human translator/editor, so it works slightly differently:

• Before work has started: full refund on request.
• After work has started but before delivery: we refund the part of the fee that corresponds to work not yet done.
• After delivery: the service has been performed and is not refundable. However, every review includes one free revision round – if something is not right, tell us and we will fix it. If we fail to deliver within the promised 48 hours without agreeing a new deadline with you, you may request a full refund.

By ordering a Professional Review you agree that we begin work immediately, and you acknowledge that once the service has been fully delivered the EU 14-day withdrawal right no longer applies to that order.

How to request a refund

1. Email hello@copynative.com with the subject line "Refund request".
2. Include the email address used at checkout, your Whop order number (or access code) and a short note on why you are requesting a refund – this helps us improve.
3. We reply within 2 business days (Monday–Friday, 10:00–16:00 Lithuanian time).
4. Approved refunds are returned through Whop to your original payment method, usually within 5–10 business days depending on your bank.

Cancelling your plan

You can cancel at any time from your Whop account – your access stays active until the end of the paid period and you will not be charged again. If you have trouble cancelling, email us and we will do it for you.

Changes to this policy

We may update this policy from time to time. The version published on this page at the time of your purchase applies to that purchase.

Atrashop, MB, company code 307022657, Lithuania · hello@copynative.com